Privacy Policy

Effective Date: [04/12/2024]

At Lavisun Luxury Stay, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us when using our website and services.

By submitting an enquiry, making a booking, or otherwise interacting with our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

1. Information We Collect

When you use our website to make an enquiry or book a luxury stay, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Information: Details of your preferred vacation dates, resort preferences, and any special requests or requirements.
• Payment Information: Credit card or payment details (if processed directly by us or through the third-party service provider).
• Other Information: Any additional information you choose to provide in the enquiry or booking process.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• To Process Your Enquiry and Booking: Your information will be used to process your booking request and facilitate the reservation of a luxury stay with our partner and its affiliated resorts.
• To Communicate with You: We may use your contact details to confirm your booking, answer any queries, and provide updates regarding your reservation or related services.
• To Improve Our Services: We may use aggregated and anonymized data to improve our website and services.

3. Sharing your information

To fulfil your booking request, we share the personal information you provide with the following parties:

• Booking Partner: We may share your information with our trusted booking partner to facilitate the reservation of your luxury stay at affiliated resorts. The booking partner will handle your reservation and may contact you directly regarding the details of your stay.
• Affiliated Resorts: We may share your information with the resorts affiliated with our booking partner to complete your reservation and ensure a seamless experience.
• Third-Party Service Providers: In some cases, we may share your information with third-party payment processors or other service providers necessary to process your booking or improve your experience.

We will never sell, rent, or otherwise disclose your personal information to third parties for marketing purposes unrelated to your booking request.

4. Data Security

We take the security of your personal information seriously and use industry-standard security measures to protect it. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access and Update Your Information: You can request access to the personal information we hold about you and request corrections if necessary.
• Withdraw Consent: If we are relying on your consent to process your information, you may withdraw your consent at any time. This may impact our ability to process bookings on your behalf.
• Opt-Out of Communications: You may opt-out of receiving promotional or marketing communications by contacting us or following the unsubscribe instructions in the communication.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will post the updated version on our website with the new effective date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Lavisun Luxury Stay
Email: [enquiries@lavisunluxurystay.com]
Address: Lavisun Luxury Stay, 124 City Road, London EC1V 2NX